Oh my gosh...have you ever ordered something  out of a catalog or off line  get it and its not what you expected and they you have to ship it back at your expense? This irritates me  to know end. I ordered a generator from a well know catalog  and it came to us as damaged goods and parts missing, now they are saying that i have to pay to ship  this piece of junk back to them that is going to cost me over  100 bucks....i was mad today   i seen steam coming out of my ears Lol......if this isnt rectified in the next few days  i will tell you what company to boycott...right now i am giving them time to correct this situation.....good business is having happy customers..... thanks for reading my rant...if you have had problems like this feel free to  write about it..its theraputic